According to Swan, those strategies led to a series of transformations that are still ongoing. “We transformed our IT infrastructure to be cloud enabled and more secure. We were finally able to integrate HR into a single platform. We’ve reorganized our facilities teams and built out our global service centers.” As it turned out, implementing those and other transformations prior to 2020 made a huge difference when the world was suddenly plunged into a pandemic.
Forecast: the cloud
One of the biggest technology changes affecting employees was the migration to Office 365. That changeover, which some employees accepted grudgingly, began in 2015 and was largely complete by the end of 2016. Koch’s senior management believed Office 365 would provide several important enhancements without sacrificing the familiar software so many employees were accustomed to using.
Because it is cloud-based, Office 365 enables employees to access their work account from anywhere – in the office, on the road, at home, on the go — easily and with far greater security. With Office 365, a change made while working on a mobile phone shows up when logging in at the office or on a different computer. Putting all Koch companies on the same platform for the first time also means licensing and maintenance are now more efficient.